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Positive Solar Privacy Policy

Last Updated: December 19, 2023

Positive Solar LLC and its affiliates (“Positive Solar LLC,” “we,” “us,” “our”) values your privacy. This Privacy Policy describes how we collect, use, and disclose your personal Information and how to exercise any rights you may have with respect to this information. It governs information we collect through Positive Solar LLC. websites, interactive services, email programs and mobile device applications (collectively, the “Websites” or “Sites”) and information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, “Services”).

Please read this Privacy Policy, which is part of our website Terms of Use, before using our Websites and/or Services. By accessing or using our Websites and/or Services, you agree to our use of your Personal Information consistent with the Terms of Use and this Privacy Policy, as they may be amended from time to time, subject to your rights described below.

If you provide information to us or we collect Personal Information about you in connection with a financial transaction (potential or complete), your nonpublic personal information is also governed by federal and state financial privacy laws, such as the Gramm-Leach-Bliley Act, and the financial privacy notices provided pursuant to those laws. In the event of a conflict or inconsistency between this Privacy Policy and a financial privacy notice, the applicable financial privacy notice governs.

This Privacy Policy does not apply to Personal Information Sunnova Group collects from or about its job applicants, employees, or contractors. For information about Sunnova Group’s privacy practices regarding Personal Information from or about job applicants, employees, or contractors, please read the Positive Solar LLC Employee and Contractor Privacy Notice.

If you have questions about our Privacy Policy, please email us at TABLE OF CONTENTS

Information We Collect
How We Collect Information
Third-Party Data Sources
Cookies and Interest-Based Advertising
How We Use and Disclose the Information We Collect
Data Security
Children's Privacy
Additional California Consumer Rights
Contact Us


We collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:

  • Identifiers such as name, signature, social security number, driver’s license number, mailing address, garaging address, email addresses, phone numbers, fax numbers, and Sunnova Group account credentials;

  • Characteristics of protected classifications under California or federal law such as age and gender;

  • Other demographic information such as any co-owners or co-tenants of your home, and what languages you speak;

  • Commercial information such as payment card or bank account information, your utility company and services your utility company provides, past and present energy generation and usage (including use generated by appliances and devices), pool and utility settings, dwelling age, size and type, whether you rent or own your home, details about appliances and other energy-related equipment used in the home or building, mapping information, details about the home or building’s structure for system design, data regarding solar irradiance, product interest and purchase history, financial account status and balance, and information about solar-related equipment in your home, including make, model, serial number, and location in your home, the energy it generates (including power, voltage, current, frequency and flow rates), its settings, schedules, alerts, system installation and roof diagrams;

  • Internet or other electronic network activity information such as browsing/search history, IP address, and data collected by cookies and similar technologies;

  • Geolocation data such as geographic location indicators from mobile, web, and product that are approximate and/or which are not used to locate a particular individual;

  • Audio, electronic, visual, thermal, olfactory, or similar information such as call recordings, chat transcripts, testimonials, photos and satellite imagery of your home or building, and pictures or videos you upload to or send through the Website or by using our Services;

  • Biometric Information such as a retina or iris scan, fingerprint, voiceprint, or scan of hand or face geometry used to identify an individual. Our biometric disclosure is found here;

  • Professional or employment-related information such as employer, job title, and income;

  • Education information such as education level;

  • Inferences drawn from other Personal Information or data that relate to your preferences, interests, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes, such as credit reports or credit scores; and

  • Personal information as described in Cal. Civ. Code § 1798.80(e) to the extent collected under another category of Personal Information above.

Some of the Personal Information listed above may be considered Sensitive Personal Information under relevant laws. This includes social security number, driver’s license and other identification card information, biometric information, and your Sunnova Group account credentials. Each type of Sensitive Personal Information may overlap with a category of Personal Information listed above.

The type of Personal Information we collect about you may vary based on how you use the Site and/or Services and your relationship with us.

Usage Data and Sites Activity

We automatically collect information in connection with the actions you take on the Sites (“Usage Data”). For example, each time you use the Sites, we automatically collect the type of web browser you use, the type of device you use, your operating system and version, your IP address, the pages you view, referring and exit pages, the date and time of your visit, and the number of clicks to, from, and within the Sites, and the duration of your visits to the Sites. If the data we automatically collect is capable of being associated with you, directly or indirectly, we treat it as Personal Information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If this information is not capable of being individually associated with you, we treat it as Usage Data.

Communication Recordings

We may record calls and retain the content of text messages, chat transcripts, or other written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.


From You and Your Equipment

We may ask you to provide us with Personal Information when you communicate with us online or offline, including events, surveys, and marketing or promotional programs. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of the Sites or Services or we may not be able to fulfill your requested interaction. We may also capture Personal Information when you contact us or through your equipment or through other means such as phone or email.

Third-Party Data Sources

We may collect Personal Information from third-party data sources such as marketing agencies, other Sunnova Group customers, fulfillment and account servicing companies, (including sales and/or installation dealers), equipment manufacturers, credit bureaus and/or reporting agencies, analytics firms, map and/or satellite imagery providers, public records, and government agencies

Cookies and Other Automated Tools

We use cookies (a small text file placed on your computer to identify your computer and browser) and other automated tools such as pixels to track your interaction with our Sites and to improve the experience of the Sites and Services, such as saving your preferences from visit to visit to present you with a customized version of the Websites. Many web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of our Sites may not work if you delete or disable cookies.

We use the following types of cookies:

  • Strictly Necessary: These cookies are essential to operate the Sites and provide you with services you have requested. They cannot be switched off.

  • Functional: These cookies enable certain features or non-essential functionality on our Sites. For example, we might use these cookies to recognize you and remember your preferences or settings when you return to our Sites so we can provide you with a more personalized experience.

  • Targeting Cookies: These cookies allow us and third parties to learn more about you, including your use of our Sites and other websites, and to advertise products/services that might interest you as further indicated below.

  • Performance Cookies: These cookies help us and third parties understand how our Sites is working and who is visiting our Sites.

We and third parties also use tools that enable us to track certain aspects of a user’s visit to our Sites. This technology helps us better manage content on our Sites by informing us what content is effective, how consumers engage with our Sites, and how consumers arrive at and/or depart from our Sites. The software typically uses two methods to track user activity: (1) “tracking pixels” and (2) “clear gifs.” Tracking pixels are pieces of executable code that are embedded in a web page that track usage activity including which pages are viewed, when they are viewed, and how long the pages are viewed. Clear gifs are tiny graphics with unique identifiers which are embedded in web pages and email messages that track whether a user views a web page or email message. User activity information may be associated with additional information about a user’s session and Personal Information, if provided by the user.

You can opt-out of certain types of cookies and other tracking tools by managing your preferences here.

If you arrive at our Sites by “clicking through” from another website, then certain information about you that you provided to that other website, such as the terms you searched that led you to our Sites, may be transmitted to us and we may use it. You should review the privacy policy of any website from which you reached our Sites to determine what information the operator collects and how it uses such information. We may retain information about you provided to us by other websites and will use it in accordance with this Privacy Policy. Such information may be associated with other Usage Data or Personal Information.

Interest-Based Advertising

We may work with third-party advertisers, search providers, and ad networks (“Advertisers”) to learn more about you and show you ads or other content that we believe would be relevant to you. Advertisers may collect and use information about your use of our Sites or Services as well as other websites and services. These companies may use cookies and other online tracking technologies to collect and use your information. We and/or Advertisers may also append other data to the data collected by Advertisers to create an interest profile of individual users. Our Privacy Policy does not cover any use by an Advertiser of information that they may collect from you. Advertisements may be shown via our Sites or on third-party websites. If you want to limit interest-based advertising, please visit the Digital Advertising Alliance (DAA) Consumer Choice Page. The DAA website allows you to opt-out of one or more interest-based advertising networks. Opt-outs are device and browser specific; therefore, you will need to set your opt-out preferences for each device and browser. Deleting browser cookies can remove your opt-out preferences; however, the DAA offers browser extensions that help preserve the opt-out preferences you set on the DAA's Consumer Choice Page. Please note that opt-outs only apply to interest-based advertising. You may still receive other types of online advertising. Your device or browser may also provide features to further limit interest-based advertising or online tracking by Advertisers.

Information from Advertisements

If you arrive at our Sites via an advertisement (e.g., banner ad), we may collect information regarding the advertisement with which you interacted and your interactions (e.g., item clicked, date and time).

Social Media Widgets

The Sites may include social media features, such as the Facebook, YouTube, Pinterest, LinkedIn, Instagram, and Twitter widgets. These features may collect information about your IP address and the pages you visit on our Sites as well as other Personal Information. A cookie may be set to ensure that a feature properly functions. These features and social media features are governed by the privacy policies of the companies that provide them and you should review the relevant privacy policies before interacting with the social media features.


We use Personal Information for business purposes, such as:

  • Account creation, fulfillment, servicing, and customer support: to process applications, create customer accounts, allow customers to create online accounts and profiles, provide goods or services, keep customers informed about the status of their services, respond to questions and addressing customers concerns, deliver updates, upgrades and product improvement information.

  • Marketing and market research: to send communications and offers for our or third parties’ products and services, including offers based on consumers’ interests, personal and business characteristics and location; perform analytics for market and consumer research, trend analysis, financial analysis, and anonymization of personal information.

  • Collection and credit reporting: to collect on outstanding balances, repossess collateral and update credit reporting agencies.

  • Surveys, promotional events, contests: to administer surveys, polls, sweepstakes, contests, loyalty programs and other promotional events and contests.

  • Other company communications: to provide consumers with information that may be of interest such as company newsletters, announcements, reminders, and technical service bulletins.

  • Website use and analytics: to provide you with access to and use of our Website and Services; analyze consumers’ use of our websites, including the use of third-party web analytics services, which may utilize automated technologies to collect data (such as email and IP addresses).

  • Eligibility and Pricing: to determine if consumers are eligible for certain products, services or offers and the pricing related to such offers.

  • Product research: to conduct research and analysis for maintaining, protecting, and developing services, increase and maintain the safety of our products and services, and prevent misuse.

  • Business operations: to evaluate, develop, and improve business operations, products and services offered; business administration and other normal business activities.

  • Compliance: to comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others.

  • Information security and fraud prevention: to operate information security and anti-fraud programs.

We use Sensitive Personal Information as follows:

  • Government Identifiers (social security numbers, driver’s licenses, and other government identification cards) – to provide the Services, service accounts, collect on accounts, and as otherwise required by law.

  • Sunnova Group account credentials – to permit access to customers’ online accounts and operate information security and anti-fraud programs.

  • Biometric information – to confirm your identity as part of our anti-fraud programs.

We may also use Personal Information and/or Sensitive Personal Information as described to you at the point of collection or as otherwise required or permitted by applicable laws. We only use Sensitive Personal Information related to California residents for purposes permitted by California Consumer Privacy Act regulations (11 CCR 7000 et seq.).

Service Providers

We may provide your Personal Information without notice to other businesses (“Service Providers”) to provide services to us or to you on our behalf. Categories of service providers we use include:

  • Fulfillment and account servicing vendors, which help us provide products, services and information to you, service your account or benefits, collect survey responses and support our e-commerce services;

  • Payment processors, which help us to accept and process the payments for our products and services to you;

  • Consumer/credit report services, which help us understand consumer’s eligibility and qualification for certain financing options;

  • Marketing and communications vendors, which help us market our products/services to you, conduct promotions, events, surveys and other outreach campaigns;

  • Research and development vendors, which help us develop and improve our products and services;

  • IT and network administration vendors, which provide services such as data storage and management, website hosting, and data security;

  • Professional service firms, which provide accounting, legal and other professional services; and

  • General service providers, which help us with day-to-day business operations such as office support services, courier services, facilities management, and document destruction.

Each Service Provider is expected to use reasonable security measures appropriate to the nature of the information involved to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information that we provide to them other than as specified by us.

In the past twelve months we disclosed or made available each category of Personal Information that we collect (listed above) to Service Providers.

Third-Party Sale or Sharing

We may sell or share (for targeted or cross-context behavioral advertising purposes) your Personal Information with other companies who do not provide services to us (“Third Parties”).

In the past twelve months, we sold and/or shared Personal Information (except Sensitive Personal Information) as follows:

  • Industry associations and advocacy groups: we sold identifiers, commercial information, and other demographic information to allows these associations and groups to provide consumers with information that may be of interest.

  • Advertising, social media, and analytics companies: we sold and/or shared Identifiers and Internet or other electronic network activity information for the purposes described above. These companies may use your Personal Information for additional purposes outlined in their privacy policies.

We do not knowingly sell or share the Personal Information of consumers under 16 years of age.

Other Third-Party Disclosures

We may occasionally disclose your Personal Information with Third Parties, for purposes such as:

  • To comply with applicable laws;

  • To respond to compulsory process or law enforcement requests;

  • To protect the rights, property or safety of our customers or prospective customers, the public, the Sunnova Group or any third party;

  • If we reorganize or transfer various assets and lines of business. Notwithstanding anything to the contrary stated herein or on our Websites, we reserve the right to disclose or transfer any information we collect in connection with any proposed or actual purchase, sale, lease, merger, foreclosure, liquidation, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of the Sunnova Group or its assets.For additional purposes with your consent where such consent is required by law.

In the past twelve months, we disclosed the following categories of personal information to the following categories of Third Parties:

  • Government agencies and courts: identifiers

  • Parties to Litigation: identifiers

Biometric Information Retention Schedule

In circumstances where Sunnova Group retains Biometric Information, we will permanently destroy an individual’s Biometric Data within six (6) months of when the initial purpose for collecting or obtaining such Biometric Data has been satisfied, such as: 

  1. You revoke your consent contained in the Biometric Notice; 

  2. You have not contacted Sunnova Group or used our Services for a 30-month period;

  3. Your contract with Sunnova has expired and you are no longer a Sunnova customer; or

  4. Sunnova Group no longer uses the Biometric Information.

If any Sunnova Group’s Service Providers require access to Biometric Data in order to fulfill the purpose of collecting such information, we will request that they follow the above destruction schedule.

Links and Other Websites

Our Sites may contain links to third party websites, including social media platforms. Please be aware that if you access these links, you will be leaving our site. We encourage users to read the privacy policies of those sites, as we are not responsible for their content, links, or privacy procedures.


Legal Compliance, Business Transfers and Other Disclosures

Notwithstanding anything to the contrary stated herein or on our Website, we may occasionally release information about users of our Website when we deem such release appropriate to comply with law, respond to compulsory process or law enforcement requests, or protect the rights, property or safety of our customers or prospective customers, the public, Positive Solar LLC or any third party. Over time, we may reorganize or transfer various assets and lines of business. Notwithstanding anything to the contrary stated herein or on our Website, we reserve the right to disclose or transfer any information we collect in connection with any proposed or actual purchase, sale, lease, merger, foreclosure, liquidation, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of the Positive Solar LLC.


Positive Solar LLC. uses commercially reasonable technical and organizational procedures to protect the Personal Information that we collect from you against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. We have developed and implemented and continue to maintain and monitor written information security procedures applicable to all records containing Personal Information. Our security procedures are appropriate to the size, scope and type of our business, the resources available to us, the amount of stored data and the need for security and confidentiality of the personal information we store. Our servers are scanned on a regular basis for known vulnerabilities in order to make your visit to our Sites as safe as commercially practicable. We make use of industry standard tools and practices to protect against malware exposure.

No security system is impenetrable. We cannot guarantee the security of our databases or the security during transmission to us of the information you supply over the Internet. You can help us by taking precautions to protect your Personal Information when you are on the Internet. Change your passwords often using a long combination of letters, numbers and special characters and make sure to use a secure, modern, updated web browser. For the purposes set out in this Privacy Policy, Personal Information may be transferred to, processed, stored and accessed by us, our affiliates and Third Parties in the United States and in other jurisdictions where we or they operate. Courts and other authorities in these jurisdictions may, in certain circumstances, be entitled to access your Personal Information. By using the Website, you consent to this transfer, processing, storage and access of your Personal Information in and/or outside of the jurisdiction in which you reside.


Positive Solar LLC. cares about protecting the privacy of children. We will not market to, knowingly collect, sell, or share Personal Information of children we have actual knowledge are under 16. If a child under 16 submits Personal Information to us and we learn that the Personal Information is the information of a child under 16, we will take reasonable steps to delete the information as soon as possible. If you are under 16, please do not register for any of our services or provide us any information about yourself (such as your name, email address or phone number).


The terms and conditions of this version of Privacy Policy came into effect on the effective date listed at the top of the Privacy Policy. Positive Solar LLC. reserves the right to revise, amend or modify this policy at any time and in any manner. When we change the policy in a material way a notice will be posted on our Website along with the updated privacy policy. Your use of our Websites after such changes are implemented constitutes your acknowledgement and acceptance of those changes. Please consult this privacy statement prior to every use for any changes. Unless otherwise noted, all changes will be effective when posted.


This Privacy Policy does not govern the collection use or sharing of data by Third Parties or websites that may be linked to a Positive Solar LLC. Website; nor does it govern any information that may be collected by a Third Party in connection with a product or service altered by a Third Party even if you request information regarding such product or service on a Positive Solar LLC. Website.


If there are any questions regarding this Privacy Policy you may contact us using the information below:

326 S. Main St
Snowflake, AZ 85937
United States

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